We aim to offer either a replacement or refund where appropriate.
1. Overview
All products at DTF Wales are custom-made to order using artwork provided by you.
Because of this, we cannot accept returns or provide refunds where there are no issues with the product.
Please ensure your artwork meets our Artwork Specifications before submitting your order.
2. Damages and Issues
We take great care to ensure every order is produced to the highest quality.
If your order arrives damaged, faulty, or incorrect due to an error on our part, please contact us as soon as possible.
To help us resolve the issue quickly, please email sales@dtfwales.co.uk with the following:
3. Exceptions – Non-Returnable Items
Because all products are made to your specification, we cannot accept returns or refunds for the following reasons:
4. Refunds and Replacements
If your product is confirmed to be faulty or incorrect due to our error, we will either:
Refunds are processed only after we have reviewed and confirmed your claim.
5. Exchanges
We do not offer exchanges, as all items are custom-made to your order.
6. Contact Information
For any questions about our Returns & Refunds Policy, please contact us:
