Privacy Policy

Any information you provide is used solely for order processing, communication, and improving our services. We do not sell or share your data with third parties for marketing purposes.

1. Introduction
At dtfwales.co.uk we are committed to protecting your privacy and handling your personal data in a transparent and responsible way.
This Privacy Policy explains how DTF Wales (“we”, “us”, “our”) collects, uses, and shares information when you use our website and services.

2. Collecting Personal Information
When you place an order or contact us, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment details (processed securely by our payment providers — we do not store card information)
• Artwork files submitted for printing

We may also collect anonymous technical data (such as browser type, device, and cookies) to help us improve your shopping experience and website performance.

3. Using Personal Information
We use your personal data to:

• Process and deliver your orders
• Communicate with you about your order, artwork, or enquiries
• Provide customer support
• Improve our website, products, and services
• Send marketing emails (only if you have opted in — you can unsubscribe at any time)

4. Sharing Personal Information
We only share your data with trusted third parties necessary to fulfil your order, including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery partners (e.g. Royal Mail, Parcelforce, or other couriers)
• Our e-commerce platform provider, Ecwid

We do not sell, rent, or trade your personal data with any third parties.

5. Customers’ Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request corrections to your personal data
• Request deletion of your personal data (where legally applicable)
• Object to or restrict how we process your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at sales@dtfwales.co.uk

6. Use of Cookies
Our website uses cookies to:

• Enable essential features (e.g. shopping cart, checkout)
• Analyse site traffic and performance
• Improve your browsing experience

You can disable cookies in your browser settings, but some features of the website may not function correctly without them.

7. Data Retention
We retain your personal information only for as long as necessary to fulfil your order, maintain accurate records, and comply with legal or accounting requirements.

8. Contact Information
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

📧 sales@dtfwales.co.uk 🌐 dtfwales.co.uk